Assistance Devices & apps

Deezer Premium and Deezer Family

• How can I stop my Deezer subscription?
• How to activate my Deezer music service?
• How can I subscribe to a Deezer offer?
• Why choosing Deezer with Orange?
• How can I activate a Deezer Family profile to a family member?
• How does the first-month free subscription work?
• What will happen with my Deezer account if I deactivate my subscription with Orange?
• If my Orange subscription is suspended, what happens to my Deezer playlists?
• What happens if I change my Orange phone number – is a new association with Deezer required or not?
• If I have an existing Deezer Premium offer, can I migrate to an Orange Deezer subscription?
• If I have a Deezer Premium subscription with Orange and I subscribe to Deezer Family, will I be upgraded “automatically” to Family at Deezer side?
• How can I delete my Deezer account?
• If I migrate an existing Deezer account to Orange, will I lose my playlists?
• How can I add profiles to my Deezer Family subscription?

Phishing

• What is phishing?
• How can you protect yourself from phishing?
• How can you recognise a phishing attempt?

Orange Home Box

• How can I make a speed refill?
• How does the speed refill work?
• What happens when I reach 100GB of internet volume included in the offer?
• How can I install the Home Box and surf the internet?

Configuration

• What is flight mode for?
• How can I hide my number when making a call?
• How can I block my phone to call only certain numbers?
• How to enable conference call / call waiting?

Unified messaging service

• What is the unified messaging service?
• What services does the unified messaging service provide?
• How do I use the UMS?

Cloud

• What is Orange Cloud?
• I lost my phone/tablet; what should I do?
• If I delete photos, videos or files from my Cloud account, will they also be deleted on my smartphone or tablet?
• What happens if I change my phone number?
• What happens if I cancel my subscription?
• What happens when my storage is full?
• What happens if I change my subscription ?
• How much storage can I have in my Cloud account?
• I forgot my username or my password; how can I access Orange Cloud?
• I don’t want to use Orange Cloud anymore; how can I delete it?
• How can I know where my content is stored?
• Can I use Orange Cloud abroad?
• How can I access my Cloud account?
• Can I use Orange Cloud if I am not a customer of Orange?

Airbox

• How can I see my Wi-Fi credentials?
• Why does the Airbox receive messages and what is the message transfer function?
• What actions are available for other users connected to Airbox’s Wi-Fi networks?
• What is the WPS functionality and how can I activate it?
• How can I modify device default settings, Wi-Fi credential, consumption thresholds and connexion mode?
• How can I share the files stored on the microSD card?
• How do I charge my Airbox?
• Can I use my Airbox in a foreign country?
• Why do I need to log with an admin login/password and for which actions?
• What is my Airbox’s number?

MyOrange

• How do I access MyOrange?

Cashback

• I want to get rid of my phone - what do you offer?

Theft, loss, repair

• Stolen phone: what should I do?
• Blocked phone: what should I do?
• my Orange-insured smartphone is broken. What should I do?