Assistance Orange services

Cloud

• How much storage can I have in my Cloud account?
• If I delete photos, videos or files from my Cloud account, will they also be deleted on my smartphone or tablet?
• What happens if I change my subscription ?
• I forgot my username or my password; how can I access Orange Cloud?
• I am a customer of Orange but I don’t have an account in Orange.lu. What do I need to do in order to use Orange Cloud?
• I don’t want to use Orange Cloud anymore; how can I delete it?
• What is Orange Cloud?
• I am a customer of Orange and I have an account in Orange.lu. What do I need to do in order to use Orange Cloud?
• Can I use Orange Cloud if I am not a customer of Orange?
• How can I access my Cloud account?
• What happens when my storage is full?
• Can I use Orange Cloud abroad?
• How can I know where my content is stored?
• I lost my phone/tablet; what should I do?
• What happens if I change my phone number?
• What happens if I cancel my subscription?

SMS MMS Premium

• What are the value added SMS & MMS services?
• Why is my invoice higher than usual?
• What responsibility does Orange hold?
• What should you do if you receive unwanted SMS & MMS messages on your mobile phone?
• How do you deactivate a chargeable SMS & MMS service to which you have subscribed?
• What course of action should be taken if there is a dispute?
• What responsibility does the provider of the third-party service bear?
• What does Orange do about improper SMS & MMS services?
• How can you avoid problems linked with receiving SMS & MMS for which there is a charge?

Unified messaging service

• How do I use the UMS?
• What services does the unified messaging service provide?
• What is the unified messaging service?