Assistance home internet and phone

Fixed Internet

• Are there specific modems to connect to ADSL?
• Do I need to modify the installation of my landline in my building or at home ?
• Am I eligible for VDSL?
• How much do the instalaltion and activation fees cost ?
• How can I subscribe to a home internet subscription?
• My modem is not connecting to the Internet; what should I do?
• Are all the internet and phone line fees included in the price of the subscriptions?
• How long does it take for my ADSL subscription to be activated?
• Can I have home internet subscription from Orange at my place?
• What are the different types of modems?
• What does the installation kit contain?
• What is the difference between ADSL and VDSL?
• What is the splitter?
• Does my ADSL modem work with VDSL?

Fixed Phoning

• What are the home phone subscriptions of Orange?
• How can I subscribe to Orange Fixed Line Classic?
• Do I have to cancel my subscription with Post?
• Do I need a special phone or to change my setup?
• Will my number change?
• What should I do if I am not the owner of the line in which I want to use the 15061?