Assistance mobile

Email

• How to configure manually my email account?

Mobile Internet

• How can I manage my data roaming services ?
• The iCoyote app
• How can I setup the internet connection of a device ?
• What is Internet Everywhere?

Mobile use

• What is flight mode for?
• What is the TWIN card?
• How can I backup the data from my mobile?
• How can I block my phone to call only certain numbers?
• How to enable conference call / call waiting?
• How can I hide my number when making a call?

iPhone

• How can I enable data connection aboard?
• What should I do if I have problems connecting to Internet?
• First use of your iPhone
• How can I get the contacts stored on my SIM card on my iPhone?
• How do I setup my email account on my iPhone?

Airbox

• How can I modify device default settings, Wi-Fi credential, consumption thresholds and connexion mode?
• How can I share the files stored on the microSD card?
• Can I use my Airbox in a foreign country?
• How do I charge my Airbox?
• Why does the Airbox receive messages and what is the message transfer function?
• What is my Airbox’s number?
• What actions are available for other users connected to Airbox’s Wi-Fi networks?
• Why do I need to log with an admin login/password and for which actions?
• How can I see my Wi-Fi credentials?
• How can I share my Wi-Fi connexion?

SMS / MMS

• What should I do if I receive a fraudulent SMS?
• What should I do if I can not send MMS messages?
• What should I do if I can not receive MMS messages?
• What can I send with an MMS?
• How can I send an MMS (to a mobile phone or an email address) via a mobile phone or the Internet?
• What should I do if I can not receive MMS messages?

Roaming and International

• Are there any conditions to use my mobile abroad?
• Can I use my prepaid card abroad?
• What are the tarifs to call abroad and from abroad?
• How can I save my contacts in international format?

Subscriptions

• Which subscriptions would allow me to benefit from unlimited calls towards other mobile operators?
• Who can subscribe to Connect ?
• Which subscriptions would allow me to benefit from unlimited data connection?
• How can I subscribe to an Orange plan?
• Can I change the favorite numbers?

Urgence

• What are the functions of the SIM card?
• How can I get the PUK code?
• How can I unblock my mobile phone?
• What are the uses of the PIN 1 and PIN 2 codes?
• I have a problem with my SIM card; what should I do?

Prepaid Card

• How can I activate my prepaid card?
• How can I recharge my prepaid card?
• How can I check the balance of my prepaid card?

Voicemail

• How can I listen to my voicemail messages?
• How can I configure and personalize my voice mail?
• What is voicemail?
• How can I hear my voicemail messages when I'm abroad?
• How many messages can my voicemail contain?

4G

• Do I need to change my mobile or my SIM card to benefit of 4G speeds ?
• Which subscriptions have 4G included ?
• Where can I subscribe to a 4G offer ?
• How can I setup the internet connection of a 4G device ?
• What is 4G ?
• What is the WPS functionality and how can I activate it?
• Can I use a 4G device that was not sold by Orange?
• Can I make calls on the 4G network?