• How can I make a speed refill?

    1. Speed refill via My Orange:
    1. Connect to the WiFi of "La Home Box d’Orange" from a smartphone or a computer.

    2. Open an internet browser and type myorange.lu

    3. When the application is loaded, go to the section "My Mobile Internet" where your data usage in the current month is shown.

    4. In case you have bypassed 100GB, your connection speed is reduced and a speed refill button is displayed

    5. Click on the "speed refill" button and follow the onscreen instructions to confirm the purchase

    Once the purchase is completed, you will get another 100GB of high speed internet until the end of the month. Please allow few minutes for the refill to take effect.
    You may purchase the high speed multiple times per month in function of your needs. This purchase is not obligatory. You will still have internet access at no additional cost but at reduced speed until the end of the month.
    In any case, in the beginning of every calendar month the counter will be reset and you will get again new 100GB of high internet speed.


    2. Speed refill via My Airbox app:
    1. Download and install the "My Airbox" app on your smartphone.

    2. Connect the smartphone to the WiFi of "La Home Box d’Orange"

    3. Open the "My Airbox" application; you will be prompted to login (if the box is not recognized, make sure you are connected to the Home Box WiFi!)

    4. Default user name/password are admin/admin (you may change those in the app)

    5. Click on the SMS icon in the top-right corner of the app to open the SMS screen. In the Inbox you may find all messages sent by Orange as well as details of your internet usage.

    6. If your you have bypassed the 100GB high-speed monthly threshold and your connection is slow, you may make a speed refill by clicking on the SMS compose button in the bottom-right corner of the SMS screen and send an SMS with a text SPEED to 60250. Your speed refill purchase will be charged via this SMS directly to your Orange bill.

    Once the purchase is completed, you will get another 100GB of high speed internet until the end of the month. Please allow few minutes for the refill to take effect.
    You may purchase the high speed multiple times per month in function of your needs. This purchase is not obligatory. You will still have internet access at no additional cost but at reduced speed until the end of the month.
    In any case, in the beginning of every calendar month the counter will be reset and you will get again new 100GB of high internet speed.
    You may monitor your internet usage on the dashboard screen of the app. You may also connect to My Orange directly from the interface.

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