Assistance TV, internet, mobile and landline

Fixed Phoning

• Can I keep my old landline number when I change to Orange?
• Do I need a special phone or to change my setup?

Fixed Internet

• What fibre plans does Orange offer?
• I’ve just connected to the fibre network. How do I get Internet?
• I’m a gamer - I want to know if you use private or public IP addresses?

Love

• I am only interested in the TV and/or internet services; can I have only these services?
• I’m tempted by your offers - do I have to cancel my subscription with my current provider to subscribe to Orange?
• How long will you need to wait to be connected to ADSL or Fibre broadband?
• Can I subscribe for fixed internet at home?
• How can I subscribe to the internet at home?
• I am only interested in the internet service; can I have only this service?
• I have a home internet and/or phone subscription with Orange; can I subscrire to Love with TV?
• How do you get access to the Eleven and Eleven Sport networks on my TV?
• Should my home be close to a telephone central?
• I subscribe to a TV service by your partner and I am interested in subscribing to Love, but my commitment with your partner is still ongoing. Can I still group all my subscriptions with Orange under Love?
• The commitment period of my mobile phone subscription is not yet over; can I subscribe to Love ?
• My modem is not connecting to the Internet; what should I do?
• What are the different types of modems?
• I’m a TV customer - can I have a second TV connected?
• I want to subscribe to an Orange Internet plan, but I don’t feel able to do the installation myself. What do you offer?
• I am interested in subscribing Love; what should I do?