To consult your invoices, all you have to do is to login on your Customer Area in the "My invoices" tab.
You will find details of your last 6 invoices and their payment status.You will also be able to access summary invoices for the last 24 months.
If you have an outstanding balance, you will also find all the payment options. You may also view invoices in detail and even download them if necessary, in PDF format.
To find out all about registering for the customer service, Click here
Find here all the information to understand everything on your bill.
The web invoice
The web invoice is a digital version of your bill. It has the same legal value and includes an electronic signature. It is available in your Customer Area.
We recommend you to opt for the web invoice to make a gesture for the planet and for your wallet (The paper invoice is invoiced 2 €).
You are notified by SMS or by email when your new invoice is posted. In a practical and ecological concern, the web invoice is an option activated by default.
Enable / disable the web invoice
You can activate or deactivate your online web invoice in your Customer Area. To do this, choose "My Invoices" and then "Invoice Account".
Then click on "Invoices Settings" and choose "Change invoices setting". You will then have the opportunity to choose the web invoice or the paper version (2 €). Don't forget to save before leaving the page.
Pay the web bill
In your Customer Area from the "My Invoices" tab.
By transfer to our bank account:
BCEE : LU28 0019 1755 6459 2000 / IBAN BCEELULL, please don't forget to mention your invoice number or customer number starting with 1000xxxxxx as ref. Communication.
By direct debit:
All you have to do is filling out the SEPA mandate available hereand send it by post to: ORANGE Communications Luxembourg
Credit & Collection
8 rue des Mérovingiens,
You can also send it to us by sending it via the "Support" section, in the "My Account" section of your Customer Area.
A duplicate invoice
You have several options for obtaining a copy of your invoices:
❑ in PDF, via your Customer Area.
❑ by post in paper format, which will cost you 7 euros per printed and sent invoice.
To do this, contact 606.